Privacy policy

PRIVACY POLICY

Last updated: 1st of august 2026

Osteane operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, our customer, with a curated shopping experience (the "Services"). Osteane is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

- Contact details: your name, address, billing address, shipping address, phone number and email address.
- Financial information: credit card, debit card and bank account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information: your username, password, security questions, preferences and settings.
- Transaction information: the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
- Communications with us: information you include when you communicate with us, such as a customer support enquiry.
- Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information: information about how and when you interact with or use the Services.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

- Directly from you: when you create an account, use the Services, communicate with us or otherwise provide your personal information.
- Automatically through the Services: from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
- From our service providers: when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

- Providing, tailoring and improving the Services. To fulfil our contract with you, process your payments and orders, remember your preferences, send you account notifications, handle purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, enable reviews, and create a personalised shopping experience.
- Marketing and advertising. To send you marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertising for products or services on the Services and on other websites, including based on items you previously purchased or added to your cart.
- Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you create an account, you are responsible for keeping your credentials confidential. We strongly recommend that you do not share your username, password or other access details with anyone.
- Communicating with you. To provide customer support, respond to your requests and maintain our business relationship with you.
- Legal reasons. To comply with applicable law, respond to valid legal process including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation or other adversarial proceedings, and to enforce or investigate potential violations of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including:

- With Shopify, vendors and third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to opt out of sharing information about you for the purpose of targeted advertising.
- When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transferred to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To provide certain enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights. To learn more about Shopify's use of your personal information and the rights available to you, see Shopify's Consumer Privacy Policy at https://privacy.shopify.com.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public venues, including on third party social networking platforms, may be viewable by other users.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on a number of factors, such as whether we need it to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

- Right to access / know: you may have the right to request access to the personal information we hold about you.
- Right to delete: you may have the right to request that we delete the personal information we hold about you.
- Right to correct: you may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability: you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Managing communication preferences: we may send you promotional emails. You may opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

US STATE PRIVACY RIGHTS

If you are a resident of California, Colorado, Connecticut, Virginia, Texas, Oregon, Montana or another state with a comprehensive consumer privacy law, you may have additional rights, including:

- The right to opt out of the sale or sharing of your personal information and of targeted advertising. We use advertising technologies, including the Meta pixel, that may constitute a "sale" or "sharing" of personal information under some state laws. To opt out, email us at [contact@osteane.com] or use the "Do Not Sell or Share My Personal Information" link on our website.
- The right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.
- The right to appeal a refusal to act on your request. If we decline your request, you may appeal by replying to our response.
- The right not to be discriminated against for exercising your rights. We will not deny you goods or services, charge you a different price, or provide a different level of quality because you exercised a privacy right.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

You may designate an authorised agent to make a request on your behalf. We may require the agent to provide proof of your authorisation and may ask you to verify your identity directly with us.

UK AND EEA RIGHTS

If you are located in the United Kingdom or the European Economic Area, and subject to exceptions and limitations under local law, you may exercise the following rights in addition to those listed above:

- Objection to processing and restriction of processing: you may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
- Withdrawal of consent: where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

COMPLAINTS

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL).

INTERNATIONAL TRANSFERS

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or, where applicable, an equivalent contract issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at contact@osteane.com or write to us at:

Siret number : 10296767600010

34 rue des Jardiniers, Nancy, France

For the purposes of applicable data protection law, we are the controller of your personal information.