Shipping policy

SHIPPING POLICY

Last updated: 1st August 2026

This page sets out delivery times, shipping costs and how your order is sent. Any questions: contact@osteane.com.

1. PROCESSING AND DELIVERY TIMES

- Order processing: 1 to 2 business days
- Delivery: 8 to 10 business days after dispatch
- Estimated total: 10 to 12 business days from order to doorstep

These are estimates. They can vary during busy periods, around public holidays, or where customs or the carrier cause an unexpected delay.

2. SHIPPING COSTS

- Free shipping on all orders over $[XX]
- Below $[XX], a flat shipping fee of $[X.XX] applies
- Your exact shipping cost is shown in your cart before you confirm your order

3. WHERE WE SHIP

We currently ship to all 50 US states, including Alaska and Hawaii. We do not currently ship to PO boxes, APO/FPO addresses or US territories.

4. DUTIES, TAXES AND CUSTOMS

Your order ships from overseas and clears US customs on the way to you.

All applicable import duties and customs fees are paid by us before your order reaches you. You will not be asked to pay anything on delivery.

Where sales tax applies in your state, it is calculated and shown at checkout before you pay.

5. CARRIERS

Orders are shipped through our carrier partners and handed over to USPS or a local courier for final delivery to your address.

6. TRACKING YOUR ORDER

As soon as your order ships, we email you a tracking number so you can follow it all the way to your door. Tracking can take 24 to 48 hours to start updating after you receive it — this is normal and does not mean anything is wrong.

7. DELAYS, LOST OR UNDELIVERED PACKAGES

If your package is running unusually late, hasn't arrived, or tracking shows delivered when you never received it, email us at [contact@osteane.com]. We'll open a claim with the carrier and sort it out — either a replacement or a refund, depending on the situation.

Please double-check your shipping address at checkout. An incorrect or incomplete address is the most common cause of delayed and undelivered orders, and we cannot be held responsible for a package sent to an address you entered incorrectly.

8. INCORRECT ADDRESS OR REFUSED DELIVERY

If a package is returned to us because the address was wrong or delivery was refused, we'll contact you to arrange reshipment. Reshipping costs may apply.

9. CONTACT

Any question about your delivery: contact@osteane.com. We reply within 24 hours, 7 days a week.