Refund policy

Returns & Refunds

Last updated: 1st August 2026

At Osteane, we want you to be happy with what you bought. This page explains how refunds, returns and damaged orders are handled. For anything not covered here, email us at contact@osteane.com.

1. OUR 60-DAY MONEY-BACK GUARANTEE

You have 60 days from delivery to try your product. If it isn't doing what you hoped, we'll refund you in full.

- Applies to every Osteane product
- The product can be opened and used — that's the point
- You don't need to send anything back. Keep the tube or throw it away
- Email us at contact@osteane.com with your order number and we'll process it

One refund per customer under this guarantee.

2. DAMAGED, DEFECTIVE OR WRONG ITEM

If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, at no cost to you.

3. ORDER CANCELLATIONS

Orders can be cancelled for a full refund any time before they ship — usually within 24 hours of ordering. Once your order has shipped, our 60-day guarantee applies instead.

4. LOST OR UNDELIVERED PACKAGES

If tracking shows delivered but you never received it, contact us within 30 days. We'll open a claim with the carrier and, where the package can't be located, send a replacement or refund you.

5. HOW REFUNDS ARE ISSUED

- Refunds go back to your original payment method
- We process them within 5 business days of approving your request
- Your bank or card issuer may take a further 5–10 business days to post it
- You'll get a confirmation email as soon as your refund is sent

6. CONTACT

Questions about a return, a refund or an order: contact@osteane.com. We reply within 24 hours, 7 days a week.